Practice Charter

As your registered GP Practice we strive to provide you, our patients, with a level of Health Care that improves continually.

As our patient you have a right to:

be treated as an individual, with courtesy, respect and dignity at all times
be given the names of people involved in your care
be seen, under normal circumstances, within 30 minutes of appointment or given the reason for delay and have the right to make another appointment
be given, under normal circumstances, an urgent appointment within the same day and a routine appointment within 48 hours. Appointments with named Doctors are subject to the availability of the relevant Doctor
be seen without an appointment when warranted by an Emergency condition
receive advice or action you can take to promote good health
be given the most appropriate care by suitably qualified people; no care or treatment will be given without your informed consent
be referred to a Consultant acceptable to you when your Doctor feels that such that such a course of action necessary
choose whether or not to take part in medical research or medical student training
to receive medical advice over the telephone
to have access to your medical records subject to limitations by law
to have access to a Doctor at all times for emergencies
expect a complaint to be treated in accordance with Health Service guide-lines and to receive a leaflet describing the process
a copy of the practice leaflet, from Reception, which will give you details of all practice services etc, that are available to you.

What we expect from you:

to ask for an Emergency night visit only when its truly necessary and when you are too ill to attend the surgery
to ask for an Urgent Surgery appointment only for urgent matters
to attend Surgery instead of requesting a home visit, when at all possible, to gain benefit from the practice facilities available; a Doctor can see 5 patients in the surgery for every one house visit
to request Routine House-calls before 10am when possible
to keep, and be on time, for appointments or let us know if you cannot attend
request only those drugs, on Repeat Prescription, which you intend taking that month; many drugs are not often taken, costing the Health Services large sums of money that could be better spent
to treat our staff with courtesy and understanding