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Raising a Concern

Raising your concern

Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first. The Practice Manager is also available if you wish to talk to someone to raise your concerns , often things can be resolved at this point.

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, giving as much detail as you can, as this helps us to establish what happened more easily. In any event, this should be:

  • Within 12 months of the incident,
  • or within 12 months of you becoming aware of the matter

If you wish to contact the practice manager by email please use practice.manager.w95072@wales.nhs.uk

 

 

 

 

Cwm Taf Community Health Council

 

10 Maritime Offices, Woodland Terrace, Maesycoed, Pontypridd, CF37 1DZ 

Tel: 01443 405830

E-mail: enquiries@cwmtafchc.org.uk

CHC's were set up originally by Act of Parliament in 1974 as independent "Watchdogs" to monitor and review services provided by the NHS.

 

The Cwm Taf members are recruited from the general public and appointments are made by the Welsh Assembly Government, the Local Authorities and also from established voluntary organisations.  The members are un-paid and receive out-of-pocket expenses only and are supported by paid support staff.

How we can help you? 

 

We can:

  • Advise you on available health services

  • Help you to find further information

  • Help you to deal with other health bodies

  • Listen to your comments

If you feel that you need to complain about any aspect of the Health Service, we can help you by:

  • Providing information about NHS Complaints Procedures
  • Making enquiries on your behalf
  • Acting as a Patient's Friend at meetings with Health Service Managers

You can help us by 

 

Letting us know what sort of service the NHS is providing in our area - we need to know the views of local people.  Just as importantly, you may be very pleased with a service and want to be sure that it will continue.