An appropriate telephony and call handling system which also provides analysis data to the practice.
A recorded bilingual introductory message in place, which includes signposting to other local services and to emergency services for clearly identified life threatening conditions.
Appropriate and accessible alternative methods of contact, including digital solutions such as SMS text messaging and email, as well as face-to-face (When required)
The ability to request a non-urgent call back via a digital format (Email - E-consult)
This Website will provide details on how to access services
Appropriate care navigation to meet your needs
Clinical triage offered same day for urgent matters